Cancellation and refund policy

At Comect Online Store, we strive to ensure customer satisfaction with every purchase. Please review our cancellation and refund policy below to understand your rights and options.

1. Cancellation Policy

  • Orders can be canceled before dispatch. Once the order has been shipped, cancellations will not be accepted.
  • To request a cancellation, please contact our customer support team immediately at support@comect.online.
  • If the order is successfully canceled, a full refund will be processed to your original payment method within 7 business days.

2. Refund Policy

We accept refund requests under the following conditions:

  • The item received is defective, damaged, or not as described.
  • You must notify us within 7 days of receiving the item to initiate a return or refund.
  • Items must be returned in their original condition, including all packaging and accessories.

Non-Refundable Items

The following items are not eligible for refunds:

  • Customized or personalized items
  • Items purchased on clearance or final sale

3. Refund Process

If your return is approved, refunds will be processed as follows:

  • Refunds will be credited to your original payment method within 10 business days after we receive and inspect the returned item.
  • Shipping charges are non-refundable, unless the return is due to our error.

4. Contact Us

If you have any questions or concerns about our cancellation and refund policy, please feel free to contact us:

Thank you for shopping with Comect Online Store!