Shipping and return policy
We at Comect are committed to delivering your orders safely and promptly. Our shipping partner, Shiprocket, ensures efficient delivery services across locations.
Shipping Timeline
- Orders are processed within 1-2 business days after payment confirmation.
- Delivery times vary based on your location:
- Within India: 3-7 business days
- International Orders: 7-14 business days
Shipping Charges
- Shipping charges are calculated at checkout based on the delivery location and order weight.
- Free shipping is available on orders above INR 2500.00 within India.
Order Tracking
Once your order is dispatched, you will receive a tracking number via email or SMS. You can track your order on the Shiprocket website.
Important Notes
- Delivery timelines are estimates and may vary due to unforeseen circumstances.
- We are not responsible for delays caused by the courier service or customs for international orders.
Return Policy
We aim to ensure customer satisfaction with every purchase. If you are not satisfied with your order, you may initiate a return as per the terms below:
Eligibility for Returns
- The product must be in its original condition, unused, and with all tags and packaging intact.
- Return requests must be initiated within 7 days of delivery.
- Non-returnable items include personalized or customized products and items on clearance or sale.
Return Process
- Contact our customer support team at support@comect.online or call us at +91 4829 211388 with your order details and reason for return.
- Our team will provide you with return instructions and a return shipping address.
- Pack the product securely and ship it back to us using a reliable courier service. Return shipping costs are the responsibility of the customer unless the item is defective or damaged.
Refund Process
- Once we receive and inspect the returned item, we will notify you of the refund approval or rejection.
- Approved refunds will be processed within 30 business days to your original payment method.
- Shipping charges are non-refundable unless the return is due to an error on our part.
Damaged or Defective Products
If you receive a damaged or defective product, please contact us within 3 days of delivery. Provide images of the damaged product to expedite the resolution process.
Contact Us
If you have any questions about our Shipping and Return Policy, please contact us:
- Email: support@comect.online
- Phone: +91 4829 211388
- Address: Akshara Harmyam, Link road, North Jn. Vaikom, India 686141